Terms and Conditions

Welcome to JW-Commerce. These Terms and Conditions govern your use of our services, including but not limited to Migration to Shopify, Shopify Store Setup, Website Design & Prototyping, Search Engine Optimisation (SEO), Email Marketing Automation, and Analytics and Reporting. By engaging with us, you agree to abide by these terms.

  1. 1. Services Provided

    1.1 Scope of Services

    We provide professional services to assist businesses in establishing and optimizing their e-commerce platforms. Our offerings include:

    1. Migration to Shopify: Seamless data transfer, design replication, and functionality migration.
    2. Shopify Store Setup: Comprehensive setup of your Shopify store, including theme customization, app integrations, and payment gateway configuration.
    3. Website Design & Prototyping: Custom designs and prototypes tailored to your brand identity and business goals.
    4. Search Engine Optimization (SEO): On-page and off-page SEO strategies to enhance visibility and drive organic traffic.
    5. Email Marketing Automation: Creation and implementation of targeted email campaigns and automated workflows.
    6. Analytics and Reporting: Comprehensive performance tracking and actionable insights to improve decision-making.

    1.2 Customisation

    All services are tailored to meet the unique needs of your business. Specific deliverables, timelines, and costs will be outlined in a service agreement prior to project commencement.

  2. 2. Client Responsibilities

    2.1 Accurate Information

    Clients are responsible for providing accurate and complete information necessary for the successful delivery of services. This includes but is not limited to branding assets, product details, and administrative access to platforms.

    2.2 Timely Communication

    To ensure the timely completion of projects, clients must respond promptly to our requests for approvals, feedback, and additional information.

  3. 3. Fees and Payment

    3.1 Service Fees

    Fees for each service will be detailed in a formal quote or proposal. All prices are exclusive of applicable taxes unless stated otherwise.

    3.2 Payment Terms

    • A deposit may be required before project initiation.
    • Full payment must be made upon project completion or as per the agreed-upon payment schedule.
    • Late payments may incur additional fees.
  4. 4. Intellectual Property

    4.1 Ownership

    1. Any custom designs, prototypes, or strategies created during the project will be transferred to the client upon full payment.
    2. We retain the right to showcase completed projects in our portfolio unless otherwise agreed.

    4.2 Third-Party Tools and Services

    We may use third-party tools, plugins, or applications during project execution. Licensing and ownership terms for these tools are governed by their respective providers.

  5. 5. Confidentiality

    Both parties agree to keep all sensitive business and project-related information confidential unless required by law or mutually agreed otherwise.

  6. 6. Liability Limitations

    6.1 Service Outcomes

    While we strive to deliver high-quality services, we cannot guarantee specific outcomes such as increased traffic or revenue.

    6.2 Indemnification

    Clients agree to indemnify us against any claims, damages, or liabilities arising from the use of our services.

  7. 7. Cancellation and Termination

    7.1 Cancellation by Client

    Clients may cancel the project by providing written notice. Refunds will be issued for unutilized portions of the service, subject to administrative fees.

    7.2 Termination by Us

    We reserve the right to terminate the agreement if the client fails to adhere to these terms or engages in unethical practices.

  8. 8. Contact Information

    For any questions or concerns about these Terms and Conditions, please contact us at:

    • Email: soh.junwen@jw-commerce.com
    • Phone: +65 9735 1915